Grievance_Redressal_Protocol_v1.0

EFFECTIVE: 02_APR_2026

01_OFFICER_APPOINTMENT

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules, 2020, Nybble Technologies Private Limited has appointed a Grievance Officer to oversee the resolution of complaints from users and regulatory bodies.

OFFICER_NAME: Y. R. GANDHI
DESIGNATION: DIRECTOR / GRIEVANCE OFFICER
PRIMARY_CHANNEL: grievance@nybbletechnologies.com

02_SCOPE_OF_GRIEVANCE

This protocol applies to all services under the Nybble Technologies umbrella, including Eternal Locker™ and Parsi Calendar. Grievances may be filed regarding:

Data privacy or security breaches.
Unauthorized account access or content disputes.
Payment failures or subscription discrepancies.
Non-compliance with established Terms of Service.

03_RESOLUTION_SLA

We commit to a transparent and time-bound resolution process:

ACKNOWLEDGEMENT: Within 48 hours of receipt.
FINAL_RESOLUTION: Within 15 business days.

04_FILING_PROCEDURE

To ensure a resilient audit trail, please include your User ID or registered email address and any relevant transaction IDs. All correspondence must be conducted via the official grievance@nybbletechnologies.com channel to be recognized as a formal dispute.